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PRIVACY POLICY

PRIVACY POLICY

This privacy policy describes how CocoTropez.com (“the Site” or “we”) collects, uses, and shares your personal information when you visit or make a purchase from the Site.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to any information that can uniquely identify an individual (including the information below) as “personal information.” See the list below for more details on what personal information we collect and why.

Device Information

  • Examples of personal information collected: browser version, IP address, time zone, cookie information, what pages or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order Information

  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers and other accepted payment methods), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, in accordance with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, sales channels, payment processors, and shipping and fulfillment applications.

Customer Support Information

  • Examples of personal information collected: information provided when contacting customer support.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with customer support providers as necessary.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Sharing Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: Shopify Privacy Policy.
  • We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • Google Analytics: We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your personal information here: Google Policy. You can also opt-out of Google Analytics here: Opt-out.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI’s website.

You can opt out of targeted advertising by using the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: DAA Opt-out.

Use of Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

GDPR

If you are a resident of the European Economic Area ("EEA"), we process your personal information in accordance with the following lawful bases:

  • Your consent
  • The performance of the contract between you and the Site
  • Compliance with our legal obligations
  • Our legitimate interests, which do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information.

Automated Decision-Making

We do not engage in automated decision-making that has a legal or otherwise significant effect using customer data.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies to improve your experience on the Site and to provide our services. You can read more about our cookies and their functions on the Site’s cookie page.

Your Rights

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to request its portability to a new service, and to request that your personal information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us.

Changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@cocotropez.com.

Last updated: November 13, 2024

If you are not satisfied with our response to your complaint, you have the right to file a complaint with the relevant data protection authority. You may contact your local data protection authority or our supervisory authority here: Swedish Authority for Privacy Protection (IMY).